Katrina Jones

Fannie Mae, Vice President, Single-Family Solutions

Katrina, as Vice President of  Single-Family Business Solutions at Fannie Mae,  leads the company’s vendor and lender solution teams in collaborating to bring  the voice of Fannie Mae’s customers and vendors into the front-end of re-engineering efforts. Previously, as Vice President – Customer Management in the Eastern Regional Office, Katrina was responsible for the creation and management of Fannie Mae’s value proposition for her assigned customers. She led a team of account managers working to maximize the value of existing customer relationships, drive customer satisfaction, support development of new customers, and provide a holistic view to managing customer relationships. Prior to that, Katrina was Vice President – Loan Quality Strategy and Business Implementation, with responsibility for overall internal program administration. Earlier, as Director – Lender Channel, Katrina supported customer pricing strategies, and as Director – Single-Family Product Development, she oversaw product development and management of various Fannie Mae signature products. Katrina also spearheaded the design and implementation of key operational initiatives in the Single-Family Operations area and was a consultant on Fannie Mae’s International Housing Finance Team, where she led a myriad of international secondary marketing initiatives. Prior to joining Fannie Mae in 1996, Katrina held various leadership positions at Wells Fargo, where she was responsible for all aspects of regional operations and management of niche product offerings. Katrina has a bachelor of science in business management from Potomac College and a master of business administration from The George Washington University.